Terms & Conditions
The information on robotjungle.co.uk is governed by UK consumer protection legislation and English law. Robot Jungle Ltd., registered in England under company number 07625541 with a registered office at 11 Wordsworth, Sydney Road, N8 0EU, London, United Kingdom, and a VAT registration number of 284700987, operates this website. By using robotjungle.co.uk or placing an order, you agree to be legally bound by the terms and conditions. You acknowledge that Robot Jungle Ltd. and its affiliates may modify their services at any time, and they are not liable for any changes, suspension, or interruptions to the service or website access. For any queries regarding these terms, please contact info@robotjungle.co.uk.
Product Details
All products available for purchase on robotjungle.co.uk are described as accurately as possible on their specific product pages. However, due to digital printing and reproduction constraints, we cannot guarantee an exact color match. Please be aware that colors displayed on-screen may differ from the actual colors of the product.
Sizes and measurements are listed as accurately as possible. However, slight variations may occur. The same applies to packaging: as suppliers regularly update their packaging, what is shown on robotjungle.co.uk might differ slightly from the packaging you will receive.
Orders & Payments
RobotJungle.co.uk offers a secure shopping experience by encrypting all user data. Our payment methods include credit and debit cards, Alipay, and PayPal. All data shared with our database and payment gateway is 100% secure.
Customers ordering from outside the UK may incur additional charges from their banks. These charges might be due to international transaction fees or currency conversion from your local currency to Sterling. We are not liable for these charges.
If we are unable to fulfill your order due to logistical or operational reasons, we reserve the right to cancel it. You will be notified immediately in such cases, and a full refund will be issued.
For items that are made-to-order or not in stock, we will contact you with delivery and dispatch details. Bespoke and made-to-order items are typically dispatched within 6-10 weeks. When ordering from abroad, please check your country's import laws. We are not liable for items held at customs in your country and cannot be held responsible for refunds or custom charges related to these items.
Prices & Delivery
Please refer to the Delivery page to understand the services we offer and the associated charges. Customers are responsible for providing accurate delivery information. If a delivery fails repeatedly due to reasons other than our fault, we reserve the right to cancel the order. In such cases, we will not refund the delivery charge to the customer.
All prices displayed on the Website are subject to change from time to time.
Right to Cancel
You have the right to cancel your non made-to-order or bespoke order before it is dispatched by emailing us at info@robotjungle.co.uk or contacting us via WeChat with your order number. Cancellation requests must be sent from the same email address associated with your account.
For made-to-order or bespoke products, please contact us to check if cancellation is possible; however, if production has already begun, cancellation may not be possible after the seven (7) day cooling-off period.
Right to Return & Refund
Damaged goods can be returned for a full refund if you provide photographic evidence of the damage. Please note that we cannot refund items damaged while in your care, which includes any item that has been with you for 48 hours or more from the receipt date listed on your delivery receipt.
Upon receipt of the parcel, sign for it indicating "Package UNCHECKED" if you haven't checked the contents. Retain the original packaging if the item is damaged in transit.
You also have the right to return products for a refund within 7 working days of delivery, following the return process outlined on our website. Original delivery charges are non-refundable for undamaged returns, and you are responsible for returning the product in its original condition and packaging at your own expense. We reserve the right to decline a refund if the returned product is not in satisfactory condition.
For international returns, refunds will be processed in pounds sterling based on the original order amount, which may result in a difference due to currency fluctuations. Given the high cost of international returns, we typically discuss alternatives or partial refunds without requiring the return of a damaged item through email at info@robotjungle.co.uk or on WeChat.
Bespoke & Made-to-Order Products
At robotjungle.co.uk, we offer a range of bespoke and made-to-order products, which are clearly indicated on our website. If you are unsure whether an item is bespoke or made-to-order, please contact us via WeChat or email us at info@robotjungle.co.uk with the product details.
Bespoke products include items where you choose specific finishes or upholstery. You have seven (7) working days from the point of order to cancel bespoke or made-to-order products. After this period, the order is final and cannot be refunded or exchanged.
However, upon request, we can contact the supplier to check if production has started. If it has, the order cannot be canceled and a refund cannot be issued.
Data Protection and Products That Require Assembly
We implement reasonable measures to safeguard your data; however, we cannot accept liability for any loss or damage resulting from unauthorized third-party access to the information you provide when using or ordering from robotjungle.co.uk. It is your responsibility to ensure that the computer or device you use for placing orders is free from spyware or viruses.
All products sold on our website come with comprehensive instructions for assembly and use. Nevertheless, robotjungle.co.uk disclaims any responsibility for loss, damage, or injury arising from the misuse of our products.
This Website
We reserve the right to:
- Change, suspend, or discontinue any aspect of the Website, including the availability of any features, information, database, or content, or to restrict access to parts or all of the Website without prior notice.
- Modify or withdraw the Website (or any part thereof), whether temporarily or permanently, with or without notice, and we will not be liable to you or any third party for any modifications to or withdrawal of the Website.
- Amend the Terms and Conditions of use periodically, with your continued use of the Website (or any part thereof) following such changes constituting acceptance of those changes. It is your responsibility to review these Conditions regularly to stay informed of any amendments.
- Alter product specifications, prices, and availability at any time. All prices and descriptions are subject to change and supersede all previous publications.
Liability Disclaimer & Force Majeure
robotjungle.co.uk’s total liability for any claim shall not exceed the price of the goods supplied by robotjungle.co.uk to the customer. Robot Jungle Ltd. will not be liable for any consequential loss, whether arising from a breach of duty in contract or otherwise, except where such liability is imposed by statute.
We cannot accept liability for failure to adhere to instructions specifically stated on the Website or in the product description accompanying the product. While we strive to ensure the accuracy of the information on this site, we do not warrant that such information will be free from errors, and users acknowledge that information, products, and services on this website may contain inaccuracies or typographical errors. If the goods received do not substantially meet the description on the website, you are entitled to return them.
We shall not be liable for delays or failures in delivery or performance resulting from force majeure, including but not limited to war, government demands or requests, strikes, shortages of labor, fuel, power, raw materials, late or defective performance by suppliers, transportation disruptions, or other causes beyond our reasonable control.
Jurisdiction
The law of England and Wales governs these terms of use. The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our website, although we retain the right to bring proceedings against any breach of these conditions in the relevant country.
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